Reference

Terms That Govern Your melon77 Account

These terms set out the rules that apply when you open and use a melon77 account — covering deposits via DANA, OVO, and GoPay, account activity, and access where local law in Indonesia permits.

Applies to all account holdersCovers DANA, OVO, GoPay depositsAccess subject to local lawUpdated when rules changeContact support for any query
melon77 Terms That Govern Your melon77 Account
HOW WE OPERATE

How We Apply These Terms Fairly

These terms are not one-sided. We hold ourselves to them just as much as we hold you to them — from how we process a GoPay withdrawal to how we handle an account dispute. Here is what that looks like in practice.

Account Security

Your account is protected with a verified login path. If we detect unusual access, we will pause activity and contact you through your registered details before any funds move.

Data Handling

We retain only the account data needed to process transactions and verify identity. Wallet details for DANA, OVO, or GoPay are not stored beyond the transaction window.

Dispute Process

If you believe a term has been applied incorrectly to your account, raise it via live chat or email. We log every dispute and respond with the specific clause in question.

Term Change Notice

We send notice of any change to these terms before the change takes effect. You will see it in your account inbox and, where possible, as an in-app alert on your mobile device.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or you want to raise a concern about how they apply to your account, our support team handles queries relating to account rules, wallet verification, and eligibility. You can reach us through the channels below.

Live Chat Open the chat window inside your account dashboard to ask about specific term clauses or account restrictions. Responses are handled in order of queue.
Email Support Send a written query to our support address for anything that needs a detailed written response — account rulings, dispute records, or term clarification requests.
In-App Messaging If you access melon77 from your mobile browser, use the message icon in your account menu. Term update notices also arrive through this channel.

Common Questions About These Terms

These are the questions we get most often about how the melon77 terms work — covering account rules, wallet use, eligibility, and what to do when something is unclear.

Yes. Whether you deposit via DANA, OVO, or GoPay, the same account terms apply. The payment method does not change your obligations or ours under this agreement.

No. We are required to notify you before any change takes effect. Notice goes to your account inbox and, where you access via mobile, as an in-app message before the updated terms apply.

We will contact you first. Minor breaches may result in a temporary hold on your account while we review. Serious or repeated breaches can lead to permanent closure after an internal review process.

Contact our support team via live chat or email. We keep a version history and can supply the terms that were in effect on your account opening date upon request.

Yes. The terms apply regardless of whether you access your account on desktop or a mobile browser. Device type does not change the rules that govern your account activity.

Access to melon77 depends on local law and is available only where your jurisdiction permits it. If a clause conflicts with applicable local law, that law takes precedence for your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.