Reference

How melon77 Handles Your Personal Data

When you open an account with us, we collect only what we need to run it — your contact details, payment method records from DANA, OVO or GoPay, and your session activity.

Account data kept secureDANA, OVO, GoPay transaction recordsNo data sold to third partiesRight to request deletionContact us any time

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HOW WE PROTECT DATA

Data Security and Retention Practices

Your account details sit behind SSL encryption at every point — login, deposit, withdrawal, and session browsing. We limit internal access to your data to staff who need it to operate your account or resolve a support case. Payment references from DANA, OVO and GoPay transactions are stored only as confirmation tokens, not as full wallet credentials.

Encrypted Account Sessions

Every login session runs over SSL. If we detect a new device or unusual location, we flag the session and may prompt an additional verification step before access continues.

Cookie Usage

We use cookies to keep your session active across pages and to remember your language and layout preferences. You can clear cookies from your browser settings at any time without losing your account.

Data Retention Period

We keep your account data for as long as your account remains open. After closure, we follow the data retention period required under applicable local law in eligible regions.

Requesting Changes

Write to us via live chat or email with your account ID. We will confirm what data we hold and action any correction or deletion request within the timeframe local regulation requires.

DATA REQUEST CHANNELS

Reach Us About Your Privacy

If you want to see the data we hold, ask us to correct something, or request that we remove your account information, reach our team through any of the channels below. We aim to respond to data-related requests promptly. Have your account ID ready to speed things up.

What This Privacy Policy Covers

melon77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy applies to every interaction you have with melon77 through our mobile browser or desktop session — from the moment you register an account to each time you top up via DANA, OVO or GoPay. We collect your name, email address, account login activity, and

1
payment references tied to your wallet transactions. We do not store your full e-wallet PIN or card number. Session data — including your device type, browser, and IP address — is logged to keep your account secure and to detect unusual access attempts. We share data
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with payment processors only to the extent needed to confirm a deposit or withdrawal. We do not sell your data to advertisers. We retain account records for as long as your account is active or as required under applicable law in eligible regions. If your account
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is closed, we remove personally identifiable information within the timeframe required by local regulation, where that regulation applies. Data handling is subject to local law and availability in your region. Players in Bandung and across Indonesia can contact our support team to ask what data we
4
hold on their account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy

The questions below come from real account holders asking about data access, payment records and how their information is used. If your question is not here, reach our team through the contact channels listed above.

We collect your name, email address, and contact number at registration. Once you transact, we log payment references from DANA, OVO or GoPay to confirm deposits and withdrawals on your account.

Yes. Send a data access request via live chat or support email with your account ID. We will compile what we hold and respond within the period required under applicable local law.

We share data with payment processors — such as DANA, OVO, and GoPay networks — only to confirm transactions. We do not sell your data to advertisers or unrelated third parties.

After account closure, we retain data only for as long as local regulation requires in your eligible region. Personally identifiable details are removed once that period ends.

Cookies keep your session active and store layout preferences. You can clear or block cookies through your mobile browser settings. Blocking cookies may affect how your session loads between pages.

Contact us through live chat or the support email in your account Help section. Include your registered email and account ID. We will confirm receipt and act within the required timeframe.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoMelon77 Banking InfoTerms & Conditions

How melon77 Handles Your Personal Data

Data Security and Retention Practices

Encrypted Account Sessions

Cookie Usage

Data Retention Period

Requesting Changes

Reach Us About Your Privacy

Common Questions About Your Privacy

01 What personal data does melon77 collect when I open an account?

02 Can I see all the data melon77 holds about me?

03 Does melon77 share my data with third parties?

04 How long does melon77 keep my account data after I close my account?

05 How do cookies work on melon77 and can I turn them off?

06 How do I request that melon77 corrects or deletes my personal data?

Privacy Policy

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