Reference

Explore How melon77 Operates Legally

These terms set out how melon77 works, what we expect from your account, and how we handle your data — access and eligibility depend on local law and the region where you use the platform.

Account EligibilityData HandlingJurisdiction ConditionsWallet Use TermsPolicy Contact
melon77 Explore How melon77 Operates Legally
HOW WE HANDLE DATA

Switch Between Safety and Account Control

Your account data is stored with standard encryption and is never shared with third parties for marketing purposes. We collect only what we need to verify your identity, process wallet transactions, and keep your session secure across devices.

Data Retention We keep your account data for as long as your account is active and for a reasonable period after closure, in line with standard practice for financial record-keeping under applicable local rules.
Cookie Use Cookies help us remember your session state, preferred language, and last-used payment method — DANA, OVO, or GoPay — so you return to a familiar screen rather than starting from scratch.
Account Security Login sessions use OTP verification tied to your registered mobile number. If you switch devices, a new OTP is required. Flag any unrecognised login immediately through live chat.
Data Request Process To access, correct, or request deletion of your personal data, submit a request through the Account Help Centre or via email. We process verified requests within a reasonable timeframe.
REACH OUR TEAM

Browse Our Policy Support Channels

Team online

Live Chat

Open the chat window from your account dashboard to reach our Indonesia support team with questions about account terms, wallet conditions, or access eligibility.

Email Support

Send a detailed query about data requests, account disputes, or policy clarifications to our support address — responses cover account-specific issues that need a written record.

Account Help Centre

Your account settings panel includes a help section where you can submit a formal request to review, correct, or remove data tied to your registered profile.

Check Common Terms and Rights Questions

The questions below cover what we hear most from accounts in Indonesia around legal terms, data rights, and wallet conditions. If your question is not here, reach us through live chat.

Account access is available to individuals in regions where local law permits. Eligibility depends entirely on the rules in your location — we do not override local law or regional restrictions.

We retain certain records for a standard period after account closure to meet financial and audit obligations. You can request a copy or deletion of your data through the Account Help Centre.

No. Your deposit wallet must be registered in the same name as your melon77 account. Deposits from a different wallet name trigger a manual verification check and may be held until resolved.

Cookies store session tokens, your last-used payment method, and language preference. They do not store payment credentials or wallet PINs. You can clear them from your browser at any time.

Submit a correction request through the Account Help Centre or via email to our support address. Include your registered account name and the specific detail you want corrected.

We notify you through your registered account channel. Continuing to use the platform after the effective date means you accept the updated conditions. Review any notice before logging in after a policy update.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.